Please click the links below for more information about each topic:

• Appointment Scheduling
• What to Bring to Your Appointment
• Insurance Information
• Your Phone Calls and Inquiries
• Prescriptions
• Lab Results
• Privacy Notice

Appointment Scheduling

• Please call one of our friendly staff for an appointment.
• As a courtesy, we will make every effort to contact you before your appointment to remind you of your visit. This is done as a courtesy. It is your responsibility to remember and keep your appointments once they are made.

What to Bring to Your Appointment

• Your insurance card and photo identification card. Due to rampant identity theft in Arizona and for your protection, you will not be seen without photo identification.
• Copayment / payment for your visit. Your insurance may require us to collect a copay at the time of your visit. You may be rescheduled if payment is not arranged prior to your appointment.
• Physician referral forms, if required by insurance.
• List of current prescription and any over-the-counter medications you are taking, including how much (dose), and how often (frequency) you take them.
• Any recent imaging studies (x-rays, CT, ultrasounds, bone scans, etc.) in film or electronic (CD, DVD, DICOM, JPG, etc.) format. To avoid any delays in your treatment, it is imperative that YOU bring these imaging studies to your office visit.
• Any recent lab / blood / urine test results.

Insurance Information

• Click here for helpful information about your insurance and payment

Your Phone Calls and Inquiries

• If your questions can not be adequately answered by one of our medical staff, we will forward your concerns to our providers, who will then respond to your question. We will usually address your concerns the same business day.

Prescriptions

• Prescriptions and refills will be issued only during business hours when the office is open.
• We utilize electronic prescribing technology, which means your prescriptions are directly entered into the pharmacy’s computer from Sunrise Urology. Please inform us of the specific pharmacy, its location, and phone number for prompt service.
• Please call at least 24-hours before a refill is needed to ensure continuity of medication.
• For those who may have difficulties paying for their prescriptions, search the Internet for “patient assistance programs”. Below is a short list of programs for patients in need:
  www.GoodRx.com
  www.HealthWarehouse.com
  www.pparx.org
  www.rxresource.org/prescription-assistance/bridges-to-access
  www.gsk-access.com
  www.GSKCTA.com
  www.GSKforYou.com
  www.rxhope.com
  www.needymeds.org
  www.patientassistance.com
  www.patientadvocate.org

Lab Results

• Our office will always inform you of your lab results.
• Do NOT assume that a lab results is “normal” or “negative” merely because you have not heard from us. You should assume an “abnormal” or “positive” lab result and you should call us to let us know that you have not received your results. On rare occasions, we do not receive the results of a test even though you had it done.
• You should hear from our office within two (2) weeks (14 days) of getting the test done. In general, you will be scheduled to follow up with an office visit to discuss any lab findings and its implication on your health.

Privacy Notice

• Patient privacy notice may be viewed here.